Shipping & Returns

Shipping

Small parcel orders are shipped via FedEx Ground. Larger items and volume orders that require a skid will be shipped freight via common carrier. Freight residential deliveries and deliveries where a lift gate is needed, will incur additional charges. Please call Customer Service with any questions in regards to shipping.

Unless your purchase order is noted "Ship Complete" in the Order Notes during checkout, we will ship your order as the products become available. 

Port 68 will accommodate drop-ship requests for a $15 fee per order for small parcel shipments; and a $25 fee per order for freight LTL shipments.

In-stock items typically ship out in 1-2 weeks. Custom upholstery and shadow box artwork are made to order in our Chicago factory and will take around 4-6 weeks to ship out. Shipping time depends on the destination and carrier. Customer Service will contact you if shipping for your order is expected to exceed our standard lead time.

Returns

A Return Authorization number, issued by our Customer Service Department, is required for all returns. Unless the item shipped is the wrong item, Port 68 is not responsible for return costs. No returns or damaged merchandise will be accepted without a pre-assigned Return Authorization. Returns for reasons other than damage or defect are subject to a 25% restocking fee plus all freight charges. Such items must be in original condition, shipped back in Port 68 packaging, and showing no signs of wear. If items are not returned in original its Port 68 packaging return authorizations will not be accepted.

Damages
Any merchandise with visible damage must be noted by the delivery service upon receipt in your warehouse. Any concealed damage must be reported within 5 days to Port 68. All claims must first be reported to the carrier (contact UPS or FedEx Ground directly to begin the claims process). UPS or FedEx will issue a claim number to both Port 68 and the customer which will expedite the claims procedure. For loss or damage of merchandise transported via freight carrier, a claim must be filed directly with the carrier within 5 working days. Port 68 is happy to supply information necessary for the completion of your claim.